As a sign of our commitment to our Code of Ethics, the Corporate Compliance Policies and good governance, we assume to ensure compliance with the obligations and commitments in all our contractual relationships, respecting current legislation. For this reason, we make the 'Complaints Channel' available to all our interested parties.
Legality
The objective of the Channel is to serve as a communication tool, where any person with relevant information can file a complaint in the event of a breach of the rules, irregular conduct, in accordance with Law 2/2023. In addition to complying with the legal
Integrity and responsibility
It is designed, established and managed in a secure manner to guarantee the confidentiality of the complainant and of all those persons who may be mentioned during the actions that may be carried out in the management and processing of complaints, respecting at all times the protection of data and preventing access by unauthorized personnel.
Commitment
Carry out all the necessary investigations in an integral, impartial and confidential manner, taking the necessary measures based on the objective results of the investigations carried out. Informing the complainant about the status of their complaint and maintaining their confidentiality at all times.
It is the means through which suspicions of conduct contrary to the Code of Ethics and Corporate Policies will be communicated.
How does it work?
There is a form to proceed to file a complaint, of any conduct that is contrary to the regulations or to the codes of ethics or policies of the organization by all the personnel of the Corporation. , suppliers or other agents related to the performance of our activities.
If you wish, the report can be anonymous. By completing the form, you will not be Your e-mail, telephone number or any other data that identifies you will not be reflected. It is done through a system that allows absolute confidentiality.
It can be used. It should be attached all the necessary documentation that supports the complaint, images, videos
All the complaints received will be studied and investigated by the Committee on Criminal Investigation. of Compliance of Boluda Corporación Marítima, which will develop the necessary actions to clarify the truth or falsity of the complaint.
Composition of the Committee:
You'll be here. composed of three people appointed by the organization
External legal advisor.
The committee is ready. will watch over for the protection of the rights of the accused and personal data.
At the end of the investigation, the person in charge of the investigation will carry out the investigation. a report will be sent to the to the Committee Management, to take the appropriate measures.
Objectives of complaints:
Detect illegal or irregular conduct.
Access to the ethical channel for all our employees and third parties.
Guarantee confidentiality and anonymity.
Properly protect the consultant or whistleblower as a fundamental part of the organization's culture of compliance.
Reception and treatment of queries or complaints about irregularities or breaches of regulations, committed by employees or stakeholders
Protect sensitive information for our Academic institution.
Preserve reputation.
Build trust with our stakeholders.
Improve internal processes.
Warranty of the complainant:
Complainants will be informed of the purpose and operation of the ethical channel.
Complaints filed can be anonymous (at the complainant's choice), it is not necessary to include the identity of the complainant, nor the department from which the complaint comes, nor any information that allows you to be identified.
Strictly confidential, only the people who manage the channel will have access to the report and only they will communicate with the reporter.
No retaliation for reporting in good faith.
The whistleblower may file a complaint. You can exercise your Rights of access, rectification, opposition, deletion (“right to be forgotten”), limitation of treatment, portability and not being subject to individualized decisions.
